Website & Payment Terms and Conditions

YOUR ACCEPTANCE OF TERMS AND CONDITIONS

The website www.reignitelife.com and the online products, services and materials (the Services) provided over the website (together referred to as the Website) are owned and operated by REIGNITE LIFE PTY LTD (ABN 37 676 166 537) (Reignite). Any reference to “we”, “us” and “our” in these Terms and Conditions refers to Reignite.

The following terms, together with the Privacy Policy, and any other additional terms and conditions provided throughout the Website form the Terms and Conditions for use of the Website and Services and any web pages contained there in.

Please carefully read these Terms and Conditions before you use this Website. In using and continuing to use the Website, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you must not continue to use the Website.

These Terms & Conditions apply whenever you access the Website or utilise the Services, regardless of how you access the Website, including but not limited to; the internet, tablets, smart phones, mobile phones and RSS feeds.

We may revise these Terms and Conditions from time to time by updating these Terms and Conditions. The revised Terms and Conditions will take effect upon notice there of, which may be provided to you by posting on the Website, via e-mail or any other means.

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INTELLECTUAL PROPERTY ON THE WEBSITE

All intellectual property in relation to the Website and the content on the Website (including proprietary information, strategies, confidential information, trade secrets, software, design, diagrams, text, data, financial information, compilations, databanks, graphs, speeches, icons, logos, copyrights, designs, trade marks, concepts sound recordings and graphics comprised in the Website) (“Intellectual Property”) belongs to Reignite or its licensors or affiliates.

Reignite retains all right, title, and interest in and to the Website and all related content and Intellectual Property, and nothing you do on or in relation to the Website, or any of the related content will transfer any rights, in intellectual property or otherwise, to you, or license to you any such rights unless expressly stated otherwise.

You agree not to do anything that interferes with or breaches the Intellectual Property rights in the Website. You agree not to copy, modify, create a derivative work, reverse engineer, reverse assemble, attempt to discover the source code, sell, assign, sub-license, suggest association with us or any Service, product, brand or trade mark, grant a security interest in or otherwise transfer any content on the Website.

You may download and view content or print a copy of material on the Website for personal, non-commercial use, provided that you do not modify the content in any way. This non-exclusive right specifically excludes, any rights to: resell or make any commercial use of the Website; or collect and use any product listings, descriptions, or prices; or make any derivative use of the Website. You may not use any of the Intellectual Property as part of a hyperlink without our and each such party’s express written consent.

All rights, implied or otherwise granted to you to use our products, Website and Services are non-transferable.

Except as granted under these Terms and Conditions, permission to reprint, communicate broadcast or otherwise exploit or electronically reproduce the Website, or any related content in whole or in part for any other purpose is expressly prohibited, unless prior written consent is obtained from us. You may contact us at info@reignitelife.com if you wish to obtain such consent.

PAYMENT TERMS

We provide you with a number of products and services which can be purchased over the Website. Please note that each product and/or service will have differing payment terms – all of which are listed out below. Please contact us at info@reignitelife.com if you have any queries regarding these payments and/or payment methods utilised by us.

All prices for each product or service offered by us are stipulated on the specific product or service’s page on the Website. All prices are determined at the time of your order and, prior to your payment, are subject to change without notice.

Reignite Physical Products and Online Store- Payment Terms

Store Details are available at: reignitelife.com

Payment Method: Payment of the purchase price and any upgrade options available to you on the Online Store pages are to be made to Reignite without any deduction or discount other than as otherwise stated on the Website via the method provided in the specific Reignite product page only.

Refund Policy: 

We do not offer refunds for change of mind under our Reignite Standard Refund Policy, and all payments are final and non-refundable unless otherwise provided for under applicable Consumer Protection legislation. However if for any reason your product/s are damaged or faulty upon receiving them or they are not the correct products to what you ordered, we will exchange them with a replacement product of the same value.

Returns

Reignite offers a 21-day returns policy on all online product purchases if they are received by you under any of the following conditions:

  1. Product/s are damaged
  2. Product/s are faulty
  3. Product/s are not the correct item/s you ordered

If your products meet the above conditions, we will exchange them with a replacement product of the same value.

To make a claim for a replacement, please follow the following steps:


1. Please contact us at info@reignitelife.com within 21 days of receiving your products and please include the following details.

  • Name
  • Contact Number
  • Order number
  • Photos of your order
  • Details of the issue

2. We may require you to send your original products back to us. If we require this, we will communicate with you further and we will cover all transport costs involved in replacing and exchanging incorrect, damaged or faulty products.

To claim your out-of-pocket expenses for returning any product(s) to us, please send any copies of receipts for postage to info@reignitelife.com.

3. We will endeavour to send you out a replacement within 5 working days of receiving your returned goods.

All Products – Additional Payment Terms

The following terms apply to the purchase of all Services and products purchased from the Website.

In order to purchase and product or Service from the Website, you will need to take the following steps: (i) you must add any products and/or services you wish to purchase via the applicable product or service Website page; (ii) you must provide your details, confirm your order; (iii) Reignite or any of its third party merchant affiliates will handle your payment; (v) we will send you an email confirming your order. Once the above is complete, we will deliver to you the requisite materials as prescribed in the relevant product or service page on the Website.

You agree that, to the extent permitted by applicable law, your sole and exclusive remedy for any problems or dissatisfaction with the Reignite products, Services and Website is for either (i) a refund of applicable and requisite fees already paid; or (ii) a re-delivery of products, services or other materials paid for where such choice shall be at the discretion of Reignite.

Not with standing anything to the contrary all prices noted on the Website are inclusive of GST, VAT and other similar value added taxes, if applicable.

SUBSCRIBE & SAVE TERMS

By accepting the Reignite Subscribe & Save terms and conditions, in addition to the Terms and Conditions of this Website, you agree to be bound by the following:

Subscribe & Save Terms
Registration as a Subscribe & Save Member is subject to the product costings outlined on the Website. You agree and acknowledge that:

(a) you must provide us with accurate, complete and updated registration information including
your phone number, residential and business address and date of birth;

(b) you must not share your Reignite Customer account details with any other person;

(c) you must safeguard any Reignite Customer user name and password which we provide to you;

(d) where your Reignite Customer user name and/or password is specific to you, you must not allow anyone else to use your username and/or password;

(e) you agree to immediately notify us of any unauthorised use of your Reignite Customer or user name and/or password or any breach of security of which you become aware.

(f) you may cancel your Subscribe & Save registration at any time by logging into your account, clicking subscriptions and selecting cancelation. When doing so, your Subscribe & Save membership will be cancelled with immediate effect.

Reignite reserves the right to discontinue or cancel your Subscribe & Save registration, at our
sole discretion and without notice including but not limited to the following reasons:
(a) breach of any applicable law or breach of any of the Terms and Conditions; or
(b) where we conclude that your conduct detrimentally impacts on our name or reputation; or
(c) where we conclude that your conduct violates our rights or those of another party, including our affiliates.

Payment Terms
Subscription Agreement: You acknowledge and agree that on payment of the initial Subscribe & Save purchase price as noted on the Reignite Website you consent to be automatically registered into the Subscribe & Save program for the products you have selected for this program on an ongoing basis.

By enrolling into the Subscribe & Save program, you acknowledge that you have chosen the option to receive Reignite products to be delivered automatically to your door at either a 2, 4, 6 or 8 weeks interval. When you checkout via the Subscribe & Save option on a product page, we then assume that you wish to have these products delivered at the interval chosen by you on an on-going basis until you cancel your subscription.

For benefit of any doubt, each successful Subscribe and Save transaction is counted as a “Cycle” and as long as your Subscribe & Save subscription remains active, you will unlock additional benefits as described in the graph below:

Time period subscribed

Subscribe & Save Discount

Free Shipping

1-3 cycles 

10% discount

Free Shipping on AU orders $125+

4-6 cycles 

15% discount  

Free Shipping on AU orders $100+

7+ cycles

20% discount  

Free Shipping on AU orders $75.

Accordingly, Reignite will be entitled to charge you the subscribe & save subscription fees noted on the rolling basis which is chosen by you. To this end, you authorise Reignite and its merchant agents to automatically charge you via the payment and charge method noted in Reignite checkout page on the website (“Subscribe & Save Payment Method”).

Each rolling payment shall be in respect of the dispatch of your selected Reignite products which will occur within 72 hours of each successful payment. If we are unable to charge you the subscription fee via the Subscribe & Save Payment Method all delivery of the Subscribe & Save products granted to you under the subscription will be placed on hold and no further products will be dispatched until the successful re-establishment of payments required hereunder.

Reignite from time to time may be out of stock of products and if this is the case, will send you any products that you have ordered which are in stock immediately and provide an additional shipment of any products that are on backorder when they are back in stock.

Reignite may change the price or discounts available for the Subscribe & Save subscription fee, these terms and conditions from time to time, and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Any price changes will take effect at the start of the next subscription period following the date of the price change. As permitted by local law, you accept the new price by continuing to use the Subscribe & Save products services and materials after the price change takes effect. If you do not agree with the price changes, you have the right to reject the change by terminating your Subscribe & Save subscription prior to the price change going into effect.

If you or Reignite terminate the Subscription Agreement, or if we suspend your access to the
Subscribe & Save Subscription (for reasons of fraud, misuse, commericalisation or for any breach of the terms of these Terms and Conditions) you agree that Reignite shall have no liability or responsibility to you and Reignite will not refund any amounts that you have already paid. This section will be enforced to the extent permissible by applicable law.

Payment Method: Payment of the purchase price on the Reignite Shop page is to
be made to Reignite without any deduction or discount other than as otherwise stated on the
Website via the method provided in the Reignitelife.com website only.

Term of Subscribe & Save Program

Commencement

You shall be entitled to the benefits of the Subscribe & Save program from the date at which you accept and pay the relevant fees at the payment interval as chosen by you when choosing to enrol in the Subscribe & Save Program.

The Term of your Subscribe & Save program will be ongoing until you choose to cancel your subscription.

Cancelation

Your Subscribe & Save subscription may be cancelled by you at any time by logging into your account, clicking subscriptions and selecting cancelation. When doing so, your Subscribe & Save membership will be cancelled with immediate effect and no further products will be sent to you.

Limitation of Liability

Reignite makes no express or implied representations or warranties regarding its service, programs products and Website, any implied warranties of Reignite’s ability, fitness for a particular purpose, and non-infringement are expressly disclaimed and excluded. In addition, Reignite makes no representation that the operation of the RAP will be uninterrupted or error free, and we will not be liable for the consequences of any interruptions or errors.

USE OF THE WEBSITE

You acknowledge that Reignite may, in our sole discretion and without notice, vary, modify or discontinue, temporarily or permanently, any or all of the Website (and parts thereof) and you agree we are not liable to you or any third party for such variation, modification or discontinuance.

Reignite does not warrant that functions contained in the Website content, such as hyperlinks, will be uninterrupted or error free, that defects will be corrected or that Reignite or our hosting server, are free of viruses or bugs.

THIRD PARTY CONTENT & LINKS

The Website may include links to third party sites which are not related to Reignite and in relation to which Reignite has no control or interest. The appearance of those links on this site does not indicate any relationship between Reignite and that third party or any endorsement by Reignite of that third party, its site or the products or services which it is advertising on the Website.

The information on the Website is provided ‘as is’, without express or implied warranty. The inclusion of any link does not imply that we endorse the linked site. You use the information and links at your own risk.

You must not link to the Website from a third-party site without first obtaining the prior written consent of Reignite.

DISCLAIMER

The content within the Website and Services is provided “as is” and without warranty of any kind, expressed or implied. To the fullest extent permitted by applicable law, we disclaim any and all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the functions contained in any Service will be uninterrupted or error-free, that defects will be corrected, or that the Website or the servers that make such content available are free of viruses or other harmful components and you assume the entire cost of all necessary servicing, repair or correction of any of your equipment or software. We make no representations or warranties regarding use, or the results of use, of any content, product or service contained on or offered, to the Website or Services (and specifically no representation or warranty of correctness, accuracy, completeness, reliability or safety).

Neither Reignite, the Website, the Services nor its staff, employees and/or agents provide financial or tax advice to you or your business and such matters are expressly excluded from our service offering to you. You should seek the advice of professionals in these areas at your discretion and note that the Services and Website are not substitutes for such professional advice.

To avoid any doubt, nothing herein affects any statutory rights you may have as a consumer.

WARRANTIES & INDEMNITY

You warrant to us that:

To the fullest extent permitted by law, in no event will Reignite, its officers, shareholders, employees, agents, directors, subsidiaries, affiliates, successors, assigns, suppliers, or licensors (“Related Parties”) be liable for (1) any indirect, special, incidental, punitive, exemplary, or consequential damages; (2) any loss of use, data, business, or profits (whether direct or indirect), in all cases arising out of the use or inability to use the Website and/or Services; or (3) aggregate liability for all claims relating to the Website and/or Services more than the amounts paid by you to Reignite during the prior 6 months in question, to the extent permissible by applicable law.

Nothing herein removes or limits Reignite’s liability against you for fraud, fraudulent misrepresentation, breach of these Terms and Conditions, death or personal injury caused by its negligence, and, if required by applicable law, gross negligence. Some aspects of this section may not apply in some jurisdictions if prohibited by applicable law.

You agree to defend, indemnify and hold harmless Reignite or its Related Parties from and against all claims, actions, demands, liabilities and settlements, including, without limitation, reasonable legal and accounting fees, arising in connection with your use of the Website or Services, or resulting from, or alleged to result from, your use of the Website or Services, a breach of your representations and warranties or your violation of any of these Terms and Conditions.

PRIVACY POLICY

In using the Website, you may give us personal information in which you have certain rights including your name, email address, age, occupation, address, telephone number or in some instances, your financial details . By using the Website, you grant us consent to use your personal information in accordance with our privacy policy and you acknowledge that our privacy policy forms part of these Terms and Conditions. Please click on this link to view our privacy policy.

GENERAL

Where a force majeure event gives rise to a failure or delay in us performing our obligations under these Terms and Conditions, those obligations will be suspended for the duration of the force majeure event. A force majeure event will include: (a) any event which is beyond our reasonable control; (b) hacker attacks, or virus or other malicious software attacks or infections; (c) problems with the internet, part of the internet, or any third party internet service provider; and/or (d) power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars.

You may not transfer, assign, charge, sub-license or otherwise deal in any of your rights or obligations arising under these Terms and Conditions. Any attempt by you to do so will be null and void. We may transfer, assign, charge, sub-contract, sub-license or otherwise deal in any or all of our rights or obligations arising hereunder, at any time providing that such action does not serve to reduce the guarantees benefiting you hereunder.

The limitations of warranties and liability hereunder protect all our third party suppliers.

These Terms and Conditions constitute the entire agreement between us and you in relation to the Website and your use of the Website supersedes all other (prior or contemporaneous) communications or displays whether electronic, oral, or written, between us and you in relation to the Website.

The Agent agrees to keep all information it receives and collects in respect of the Vendor confidential. Notwithstanding the forgoing, the Agent acknowledges that it may disclose such information if required to do so by law, regulation or order of a court of competent jurisdiction only.

The provisions of these Terms and Conditions which by their nature survive termination or expiry of these Terms and Conditions, will survive cancellation of your registration or termination of the Services.

These Terms and Conditions are governed by the laws of the New South Wales, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts of the State of New South Wales.

If any of these Terms and Conditions are invalid, unenforceable or illegal, that term will be struck out and the remaining terms will remain in force.

If we do not act in relation to a particular breach by you of these Terms and Conditions, this will not be treated as a waiver by us of our right to act with respect to subsequent or similar breaches.

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Why Choose to Subscribe & Save?
  • Get 10%-20% off your favourite Products & Free shipping on eligible orders.
  • Automatically re-order your favourite products on your schedule.
  • Easily change the products or shipping date for your upcoming Scheduled Orders.
  • Pause or cancel any time.
Check out all your benefits below:
Time period subscribed Subscribe & Save Discount Free Shipping
1-3 cycles  10% discount Free Shipping on AU orders $150+
4-6 cycles  15% discount   Free Shipping on AU orders $125+
7+ cycles 20% discount   Free Shipping on AU orders $100+